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Policies & Procedures

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Firstline offers a complete set of off-the-shelf and custom policies and procedures for any business.

  • Advertising and Marketing 

  • Anti-Money Laundering 

  • Appraisal Management 

  • Bankruptcy 

  • Business Continuity Plan

  • California Privacy 

  • Compliance Program 

  • Consumer Complaints 

  • Credit 

  • Cybersecurity Acceptable Use 

  • Cybersecurity and Information Security 

  • Electronic Fund Transfers Act (EFTA) 

  • Electronic Signatures in Global and National Commerce Act (ESIGN) 

  • Fair and Responsible Lending 

  • Fair Credit Reporting Act (FCRA) 

  • Fair Debt Collection Practices Act (FDCPA) 

  • FHA Loan Policies and Procedures

  • Flood Insurance

  • Foreclosure Process Summary

  • Home Equity Line of Credit (HELOC)

  • Home Mortgage Disclosure Act (HMDA) 

  • Homeowners Protection Act (PMI) 

  • Loan Originator Compensation 

  • MERS 

  • Miscellaneous Policies (Hiring, Office, Internal Control, Training and Travel Expenses)

  • Mortgage Employee Handbook

  • Mortgage Servicing (under RESPA & TILA) 

  • Privacy 

  • Quality Control 

  • Rate Lock 

  • Rate Locking 

  • Real Estate Settlement Procedures Act (RESPA) 

  • Secure and Fair Enforcement for Mortgage Licensing Act (SAFE Act) 

  • Servicemembers Civil Relief Act (SCRA) 

  • Truth In Lending Act (TILA)  

  • Unfair, Deceptive or Abusive Acts or Practices Act (UDAAP)  

  • Vendor Management 

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